NDIS Assistive Technology: From Assessment to Approval

What is assistive technology under the NDIS?

Assistive technology (AT) is any device, equipment, or system that helps you do something you couldn't otherwise do because of your disability — or do it more safely and easily. Under the NDIS, AT ranges from simple items like a shower chair through to complex systems like powered wheelchairs with custom seating, communication devices, and vehicle modifications.

AT is funded under your Capital Supports budget (for higher-cost items) or your Consumables budget (for low-cost, low-risk items under $1,500). The difference matters, because the process for getting each funded varies significantly. See our complete list of NDIS support categories to understand where AT sits among your budgets.

Understanding the Four NDIS Assistive Technology Levels

The NDIS groups assistive technology into four levels based on cost and risk. The level determines what evidence and approvals you'll need.

Level 1: Low-cost, low-risk (under $1,500)

These are everyday items you can buy without an assessment. Examples: non-slip bath mats, large-print keyboards, talking watches, basic shower stools. Funded through your Consumables budget. No formal assessment or quote required — just buy it and submit the invoice to your plan manager.

Level 2: Low-to-medium risk ($1,500–$15,000)

These need some professional input — typically a recommendation from an occupational therapist, physiotherapist, or other allied health professional. Examples: basic manual wheelchairs, standard shower commodes, basic hearing aids, simple communication devices. You'll need a written recommendation from a relevant professional and a quote from a supplier.

Level 3: Medium-to-high risk ($15,000–$30,000)

These require a comprehensive assessment, usually by an AT specialist or occupational therapist with AT experience. Examples: powered wheelchairs, complex seating systems, high-end communication devices (speech-generating devices). You'll need a detailed AT assessment report explaining why the specific item is the most appropriate solution, plus trial reports if you've tested equipment.

Level 4: High-risk, complex (over $30,000)

These are custom or highly complex solutions that often require significant environmental modifications or integration. Examples: custom-built wheelchairs, complex home automation systems, vehicle modifications, ceiling hoists with structural changes. These require a comprehensive specialist assessment, multiple quotes, and often an NDIA approval process that can take months. Your plan manager should be involved early on to ensure funding is lined up.

The NDIS AT Assessment and Approval Process

While Level 1 items are straightforward, here's what the process typically looks like for Level 2–4 AT:

1. Identify the need — You, a family member, or a support coordinator identifies that AT could help with a specific goal or daily activity.
2. Get an assessment — An occupational therapist, physiotherapist, speech pathologist, or AT specialist assesses your needs and recommends specific equipment. For Level 3 and 4, this should be a comprehensive written report.
3. Try before you buy — Where possible, trial the equipment. Many AT suppliers offer trial periods. Your assessor should document the trial outcomes in their report.
4. Obtain quotes — Get formal quotes from suppliers. For higher-cost items, you may need two or three quotes to show value for money.
5. Submit to the NDIA — Your plan manager or support coordinator submits the assessment report, quotes, and any trial reports to the NDIA for approval (if required).
6. Purchase and setup — Once approved, your plan manager pays the supplier directly from your Capital budget, and the equipment is delivered and set up.

How plan management helps with AT

If you're plan-managed, your plan manager plays a crucial role in the AT process. They can:

• Confirm your Capital budget is sufficient before you start the assessment process
• Advise on whether an item falls under Consumables or Capital (which changes the process)
• Review quotes and ensure they meet NDIS requirements
• Submit funding requests to the NDIA on your behalf
• Pay suppliers promptly once approved — reducing wait times
• Track your AT spending and keep you informed about your remaining budget

Getting AT funded can feel slow, but the right plan manager keeps things moving. If you've been told you need equipment and you're unsure about the next step, start by talking to your plan manager — they deal with this every day and can map out exactly what's needed. For related Capital Supports, see our guides on NDIS home modifications and NDIS consumables.